Meisha and John were always quick to get back to me when I emailed.
Keven was much better to get on the phone. All 3 were nothing but great
to deal with for me.
I've never tried to contact any of the others so can't weigh in on that.
I got the error on the domain name just now that you mention. Must have
been an oversight with a 2/1 expiration. Being Sunday, it might be
tomorrow before anyone at RBWWHQS realizes they need to call in with a
credit card and re animate it.
Glad you looked past the conversation problems to get what are in fact
good products.
On 2/2/2014 6:19 AM, blakcloud wrote:
Just to give you an alternate view, Rivendell have never responded to
any of my emailed questions and even when there was a slight hiccup in
frame number 1, I had to phone them and they were to return my call
which they never did. The issue was resolved but a little
communication goes a long way. Plus the frame was late by two months.
They were suppose to phone back on frame number 2, to give me geometry
on the the bikes you are looking at and they never did. I did end up
buying a complete bike instead where the geometry numbers are listed.
My preferred communication style is email, unfortunately Rivendell
doesn't follow that style of communication at least with me.
I like it better when I can just get on the website and order
something, without phoning or emailing, that system has worked for me
beautifully. But even today the Riv website is down, the domain has
expired, really how does that happen when you are mostly an internet
company?
Will I keep buying from them? Most definetly. They have the bikes and
products that I like but I also am aware if there is a problem,
communication will be lacking. Many of you have had such great
interactions, so maybe I was just unlucky twice.
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