Maybe just dumb luck, but we almost always have quick phone tech support from Enphase and always get reimbursed.
Wayne Irwin Pure Energy Solar Sent from my mobile device From: conr...@cape.com Date: Fri, 5 Aug 2016 12:39:02 -0400 To: re-wrenches@lists.re-wrenches.org Subject: Re: [RE-wrenches] Enphase Support Non-Responsive Same thing going on here ConradCotuit Solar Conrad Geyser, PrincipalCotuit Solar LLC508-428-8442 On Fri, Aug 5, 2016 at 9:59 AM, gary easton <g...@arp-solar.com> wrote: just a worthless ticket but no action and certainly no timely reimbursement if at all. I would never do business with this company again. On Fri, Aug 5, 2016 at 9:38 AM, <penobscotso...@midmaine.com> wrote: Just to renew this line of conversation, I have been waiting for several call backs form Enphase, with no results, for the past three weeks. I also have warranty claims that go back four months+ that have not been fulfilled. I will not sell any more Enphase, at all, until they resolve these communication and warranty issues. Daryl DeJoy NABCEP Certified PV Installer Penobscot Solar Design > It seems like we are talking about inverter and module customer service > (good and bad) a lot lately. > > Has anyone else noticed that Enphase seems to have stopped responding to > tickets submitted via their website? Hold times are unacceptable, so I > gave > up on that, but nobody gets back to you when you try to contact them via > their web form for weeks, even about an existing RMA or ticket, and they > no > longer let you update tickets by email. They are very helpful and > competent > if you get them on the phone, but who has time for that?! > > I'm also waiting an unacceptable amount of time on a major module > manufacturer warranty claim right now. I'd love to see Home Power or > someone do a story on manufacturer responsiveness to dealers. Things are > generally going down hill it seems. > > Jason Szumlanski > Florida Solar Design Group > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org -- Gary Easton Appalachian Renewable PowerStewart, Ohio 45778 NABCEP Certified Solar PV T: 740-277-8498 www.arp-solar.com “First they ignore you. Then they laugh at you. Then they fight you. Then you win.”~Ghandi _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
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