Hi Laura Do you mean one of the new Discover server rack battereis? If so it can’t be very old?
Is it a bms failure? Jay > On Feb 26, 2026, at 9:00 AM, Laura Conchelos via RE-wrenches > <[email protected]> wrote: > > > Hi all, > I need to replace a Discover rack-mounted battery under warranty. When I > started the RMA process, I was told I'd have to pay shipping costs for the > replacement battery, which I found appalling. That, of course, is on top of > the fact that they will not pay any cost for my labor or for the disposal of > the battery. I'm in a rural area, so disposal is difficult. If anyone knows > of a place to dispose of lithium batteries in Denver, please let me know. I > can haul it up with me next time I go! > > I'm not as surprised that Discover is not paying for my labor. though that > sucks. It's a fight to get Solaredge to pay for my labor for inverter > replacements and I've never been reimbursed for module replacement. But the > shipping really surprised me. I've never had to pay shipping for an RMA > before. > > So I'm wondering what costs y'all are having to absorb when RMA-ing equipment > these days? A guy at Discover told me that Sol Ark was now charging shipping > for replacement products? > > It feels very bad to have to pass these costs onto the consumer when the > equipment they purchased fails, so I guess these are costs I'm going to have > to build into the initial install going forward. Thoughts? > > Laura Conchelos > Sandhill Solar LLC > Monte Vista CO > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
