Oh boy, does Sol-Ark charge for shipping... The costs for warranty on their inverters are ridiculous, not to mention the $3,000 deposit they require before they advance ship a unit. For this reason, among others, including lack of compensation for their ridiculous diagnostic hoops and replacements, I stopped selling Sol-Ark altogether. They have no idea what damage the service department is doing to their brand.
I haven't had to RMA many batteries, but in every case, the costs were covered by the manufacturer (EG4, Tesla, Enphase, HomeGrid, Midnite, etc). Jason Szumlanski Principal Solar Designer | Florida Solar Design Group NABCEP Certified Solar Professional (PVIP) Florida State Certified Solar Contractor CVC56956 Florida Certified Electrical Contractor EC13013208 On Thu, Feb 26, 2026 at 11:00 AM Laura Conchelos via RE-wrenches < [email protected]> wrote: > Hi all, > I need to replace a Discover rack-mounted battery under warranty. When I > started the RMA process, I was told I'd have to pay shipping costs for the > replacement battery, which I found appalling. That, of course, is on top of > the fact that they will not pay any cost for my labor or for the disposal > of the battery. I'm in a rural area, so disposal is difficult. If anyone > knows of a place to dispose of lithium batteries in Denver, please let me > know. I can haul it up with me next time I go! > > I'm not as surprised that Discover is not paying for my labor. though that > sucks. It's a fight to get Solaredge to pay for my labor for > inverter replacements and I've never been reimbursed for > module replacement. But the shipping really surprised me. I've never had to > pay shipping for an RMA before. > > So I'm wondering what costs y'all are having to absorb when RMA-ing > equipment these days? A guy at Discover told me that Sol Ark was now > charging shipping for replacement products? > > It feels very bad to have to pass these costs onto the consumer when the > equipment they purchased fails, so I guess these are costs I'm going to > have to build into the initial install going forward. Thoughts? > > Laura Conchelos > Sandhill Solar LLC > Monte Vista CO > > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org > >
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