Bill for everything !
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2] [1]
e-mail [email protected]
text 209 813 0060
On 2026-02-26 7:59 am, Laura Conchelos via RE-wrenches wrote:
Hi all,
I need to replace a Discover rack-mounted battery under warranty. When
I started the RMA process, I was told I'd have to pay shipping costs
for the replacement battery, which I found appalling. That, of course,
is on top of the fact that they will not pay any cost for my labor or
for the disposal of the battery. I'm in a rural area, so disposal is
difficult. If anyone knows of a place to dispose of lithium batteries
in Denver, please let me know. I can haul it up with me next time I go!
I'm not as surprised that Discover is not paying for my labor. though
that sucks. It's a fight to get Solaredge to pay for my labor for
inverter replacements and I've never been reimbursed for module
replacement. But the shipping really surprised me. I've never had to
pay shipping for an RMA before.
So I'm wondering what costs y'all are having to absorb when RMA-ing
equipment these days? A guy at Discover told me that Sol Ark was now
charging shipping for replacement products?
It feels very bad to have to pass these costs onto the consumer when
the equipment they purchased fails, so I guess these are costs I'm
going to have to build into the initial install going forward.
Thoughts?
Laura Conchelos
Sandhill Solar LLC
Monte Vista CO
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