On Feb 5, 2007, at 2:08 PM, JC wrote:
It was your comment that maligned those that can't use the forums
in the
work setting. The implication was that we were somehow doing
something
dishonest (I believe you called it a "closed loophole").
Holy horny toads, talk about reading into things... So I guess I
should have used "lost serendipitous advantage", to be more safe,
huh? Clearly _your_ comments were directed directly to me and were
not at all as nebulous.
And yes as a paying customer I do expect RS to take my needs into
consideration. If every decision they make hinges on 'folding' or
'not
folding' then its not really the kind of company I want to do
business with.
How about customer service just for the sake of customer services.
If you don't think a few individuals make a big difference then I
would
suggest you read The Tipping Point by Malcolm Gladwell. If you're
going to
be pissing off customers just make sure it not the Mavens that
support your
product. It's a butterfly effect that will soon create a monsoon
of trouble
for you...
As someone whose been involved with RB and this list from 1.0 days,
I've heard hundreds of one-sided whine festivals that contain a bevy
of "suggestions" as to how RS should run it's business. They take
some ideas and the dump others, even ones that the "majority" of
customers _on_the_list_ insist on. And yet, RS is still here, still
growing.
Don't get me wrong, I've been screwed very badly by RB issues and how
long it took RS to fix them. But, last I checked, I didn't pay them
$2-3 million dollars for my licenses either.
Certainly as someone who has two commercially successful products
built with RB qualifies me as someone who needs RB to provide the
best support possible. But because I'm looking at the big picture
which includes business decisions beyond what's obvious to our
individual needs, I realize that there is a limit that any company
hits with regard to the amount and quality of support they can
provide for free and, even with payment.
"pick your battles" is great advice and I do not see this one as a
really important one, sorry. Certainly not one that will affect the
future of RS either.
I'm having trouble tying your last statement together with the
issue of the
mailing list. Yes they might fold if the product becomes less
stable... No
doubt about it...
The point is there is more danger of them folding because of product
quality than removing the mailing lists, IMHO.
--
Joseph Nastasi
Pyramid Design - a software development firm
http://www.pyramiddesign.us
Voice 609 601-0814 Fax 609 601-0815
Products:
A-OK! The Wings of Mercury - http://www.aokwom.com
FTP Suite for REALbasic - http://www.ftpsuite.com
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