I can relate to how you feel, and I've been working with RedDot for 
almost 2 years.  I'm still a ways from understanding it thoroughly - and 
doubt I ever will.  That's partially due to the environment that I have 
to work in, and the way our primary project was initially developed.

Every now and then, I'm impressed at how well RedDot does a number of 
things.  RedDot support has been very good - although a couple times I 
have been led down the wrong path in following recommendations.

Other times I get frustrated at the hoops that RedDot seems to force me 
to jump through to get things done.

I don't think that the product is necessarily overpriced - but I think 
that their user licenses - SmartEdit, and especially the SmartTree 
license pricing, is a bit on the ridiculous side. I also think that the 
performance is pretty poor.

Definitely agree about the documentation for the product - it 
could/should be much better. Workflow has been (and still is) a 
challenge. I could go on - about things that I like as well as dislike 
with RedDot - but I think that the best approach is a more proactive one 
- through a forum such as this.  I wish that the RedDot Community site 
had a better knowledge base. They should have someone go through their 
support tickets and put some KB items together. I bet there are some 
nice solutions in there to all sorts of issues that perhaps not everyone 
runs into... but would be nice nonetheless.


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