Laszlo Beres wrote:
Hi,
I've just got an answer from Red Hat support and I feel a bit
disappointed, so I'm asking your experience. The other day we realized
that one particular application which is shipped in RHEL 5 is pretty
old, we need a more recent version, so we asked Red Hat if they could
provide a proper RPM package. The support informed me that this is not
possible, Red Hat does not ship "custom" packages, even if the
customer is willing to have an advanced developer support contract or
something like this. If we need this functionality, the only solution
is to use unsupported package compiled by ourselves or 3rd party.
Has anyone ever had a similar situation?
Yeah, plenty of times. So we build from source. You have to understand
that RH is going to keep RHEL solid. They can't spend time on providing
custom builds for individual clients. Think about it, how many such
requests do you think they would get? You're paying for support for the
current release, not for individual changes to it.
On the other hand, I suspect that you could pay RH to make the custom
package for you.
--
Until later, Geoffrey
"I predict future happiness for America if they can prevent
the government from wasting the labors of the people under
the pretense of taking care of them."
- Thomas Jefferson
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