The synchronization is working but only at the first web login or at the
first time a user sends an email to RT. After that, the user info in RT
is not updated when the LDAP user info is changed.
I'd like to have a one-way sync from LDAP to RT every time a user login
or an email is received. How can I do that? How can I force RT to get
user info from LDAP?
Thanks for your help!
Jean-François
Ruslan Zakirov wrote:
I think LdapSummary page on the wiki has reference to a description
about how to sync LDAP->RT user accounts.
On 5/26/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:
Hi Jean-Francois,
The way I went about it was to modify the User_Overlay.pm file
subroutine called CanonicalizeUserInfo
Our new method for that is located in:
/local/lib/RT/User_Local.pm (this overtakes the original method
version supplied with RT)
Basically we just do a LDAP look up of the user as they are being
created and then it places this information into their profile.
If you need more detailed help let me know.
Thanks,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-----Original Message-----
From: Jean-Francois Levesque
[mailto:[EMAIL PROTECTED]
Sent: Thursday, May 25, 2006 4:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] User info synchronization with LDAP
Hi all!
I installed RT3.4.5 with LDAP support as described at
http://wiki.bestpractical.com/index.cgi?LDAP. It's working well, I can
login with my LDAP credentials.
Now, I'd like to synchronize the user info with my LDAP server. Any idea?
Thanks!
Jean-Francois
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Commercial support: [EMAIL PROTECTED]
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
