Hi,
setting Custom Fields by Scrips can be done via the following action:
my $fname = [The name of the custom field]
my $value = [The value which will be assigned]
my $CF = RT::CustomField->new($RT::SystemUser);
$CF->LoadByNameAndQueue(Name => $fname, Queue => $self->TicketObj->Queue);
unless($CF->id) {
# queue 0 is a special case, the global queue
$CF->LoadByNameAndQueue(Name => $fname, Queue => '0');
}
unless($CF->id) {
$RT::Logger->error("No field ".$fname." in queue ".
$self->TicketObj->QueueObj->Name);
return undef;
}
$self->TicketObj->AddCustomFieldValue(Field => $CF, Value => $value,
RecordTransaction => 0);
A custom scrip with above action and condition "On Resolve" should do
the job.
Cheers,
Stefan
Hayes, Paul wrote:
Hi,
I have a custom status field that gives a more detailed breakdown of the
tickets. I also have set up scrips to send notifications when this
custom status changes. I did have notifications set up when the standard
RT status changes, and On Resolve, but I want to remove these to reduce
the volume of mails sent to users.
The only open ended issue is that I’d like to ensure that if someone
updates the RT status to ‘resolved’ , that it also updates the custom
status to ‘closed’. Is ther any way of doing this through a scrip?
I’ve had a look on the wiki, and the only thing that came close was
http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate
..but I’d like the custom status change to occur automatically without
requiring user input.
Thanks,
Paul
P.S. I am using RT 3.4.5
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