On Mon, Aug 21, 2006 at 04:32:51PM -0500, Jackie Hamilton wrote:
>
> I've just upgraded our RT install to 3.6.1, and am having some problems with
> it.
>
> I can log in ok; I see the landing page; I can edit configuration,
> preferences, tools, etc. But the Tickets link is the link of doom.
>
> If I click on "Tickets", I get the beginnings of a Query Builder page, but it
> just thrashes around in an endless load state for about 10 minutes (with
> apache chewing up >700 meg and 99% cpu), then eventually dies. I get a
> partial form - pull-downs for id, subject, queue, status and owner. It gets
> about halfway through the Owner list before dying.
>
> We're using MySQL 5.0.22, and we have 156,000 users in the Users table. I'm
> suspecting that's the problem.
>
We've had a lot of problems with MySQL 5.0's query optimizer. I'd
strongly consider running 4.1 in production instead.
> I'm curious if anyone else is successfully using RT3 for a large number of
> users? Is there any solution here other than deleting a bunch of users?
>
> Thanks,
>
> -- Jackie Hamilton
> [EMAIL PROTECTED]
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