Actually I think I’ve made some progress.  Looks like the error below was related specifically to apache.  Now, when I try to send a message to [EMAIL PROTECTED], RT replies with the following:

 

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).

 

Whats up with that?  Is it because I have a space in my Queue (in my alias file) or what.  I checked and my user IS specified with [EMAIL PROTECTED] in RT so it should be able to validate.  Whats going on here? 

 

-Josh

 


From: Josh Barron
Sent: Tuesday, October 03, 2006 6:05 PM
To: '[email protected]'
Subject: RT-Mailgate Setup Errors

 

Hi everyone,

 

I’m having some problems setting up RT-Mailgate and as usual looking it up on the web is not helping me because of the uniqueness (and vagueness) of the error.

 

Here is the relevant line in my postfix aliases file:

 

correspond:     "|/opt/rt/3/bin/rt-mailgate --queue Customer Support --action correspond --url http://rt.netcentralinc.net/"

 

 

I never get a failure daemon back, but the message never gets to my RT instance.  I’ve allowed rt-mailgate to access REST directory as mentioned in the wiki (though I’m not sure how that helps).

 

Oct  3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA: client=unknown[66.213.158.39]

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok

Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: DATA

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 354 End data with <CR><LF>.<CR><LF>

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: status

Oct  3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA: message-id=<[EMAIL PROTECTED]>

Oct  3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA: from=<[EMAIL PROTECTED]>, size=2136, nrcpt=1 (queue active)

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: status

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: 0

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: reason

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: reason

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute value: (end)

Oct  3 17:51:26 web postfix/smtpd[18695]: public/cleanup socket: wanted attribute: (list terminator)

Oct  3 17:51:26 web postfix/smtpd[18695]: input attribute name: (end)

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok: queued as 62A8A88DA

Oct  3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: QUIT

Oct  3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 221 Bye

Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostname: unknown ~? 66.213.158.32/27

Oct  3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~? 66.213.158.32/27

Oct  3 17:51:26 web postfix/smtpd[18695]: disconnect from unknown[66.213.158.39]

Oct  3 17:51:26 web postfix/smtpd[18695]: master_notify: status 1

Oct  3 17:51:26 web postfix/smtpd[18695]: connection closed

Oct  3 17:51:27 web postfix/local[18699]: 62A8A88DA: to=<[EMAIL PROTECTED]>, relay=local, delay=1, status=deferred (temporary failure. Command output: An Error Occurred =================  403 Forbidden )

Oct  3 17:53:06 web postfix/smtpd[18695]: rewrite stream disconnect

Oct  3 17:53:06 web postfix/smtpd[18695]: proxymap stream disconnect

Oct  3 17:53:06 web postfix/smtpd[18695]: idle timeout -- exiting

 

 

What am I doing wrong?  It appears that the message is just getting deferred and held in the mail queue but I can’t seem to figure out why.  The info messages above seem to indicate that it doesn’t know what networks it can accept mail from, even though the networks listed are on the $My_Networks, and I can send messages to other addresses on this server from the same machine.  It seems completely related to RT.

 

Any ideas.  I REALLY would appreciate the help

 

Best Regards,

 

Josh Barron

Systems Administration

NetCentral Inc.

P: 208.376.3130

F: 208.514.4527

 

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