> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of John Arends > Sent: Wednesday, November 29, 2006 2:51 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Multiple Email Addresses > > Do you all have any creative solutions for dealing with > multiple email > addresses from the same person so you don't end up with two user > accounts per person? I see situations where someone has their email > client misconfigured so they send mail out as > [EMAIL PROTECTED] when most of the time they are > [EMAIL PROTECTED] > > We can probably use procmail examine and sometimes re-write email > addresses before they go into RT, but I was curious what others have > done. Part of my problem is there are many machines email may > come from > [EMAIL PROTECTED], [EMAIL PROTECTED], etc > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
This one's come up before - I don't think there's a simple solution. What would be nice is a user merge function that works like a ticket merge. Steve ---------------------------------------- Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
