I am continually frustrated by the search function in the RT program. I want to search through the content of a ticket, but everytime I attemp to I get a returned result of zero. Even if I go to an advanced search and enter "content LIKE 'word'" I still get a result of nothing. However, I am able to perform a search by looking for a word that is contained in the subject, but never a word that is in the content. I started originally with RT Ver 3.4.5 running with ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server 5.0 on a WindowXP machine. I then attempted to search through the wiki and other online articles to reveal any information on the problem that I am having. When I could not find anything, I then attempted to move to a Linux box and try from there. I used RT Ver. 3.6.3 with ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server 5.0. Then I still had the same problem with the search not searching through the content of the tickets that I created. I then went back to my WindowsXP machine and went from MySQL Server 5.0 to MySQL Server 4.1 to see if that was part of the problem. Alas, I have still run into the same problem. I would really like to use this program for my Help Desk solution, but I am not sure why I am having this difficulty. Any help would be appreciated.
Thanks _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com