Stephen,
In response to the "The saved search related rights on a group seem not
to be used for anything." comment; The saved searches privileges for
groups is based on the fact that the whole point of assigning group
privileges to a Queue is because the owner of that Queue, or users, may
not want others outside said privileged group(s) to see (possible
critical/restricted ie. payroll) info on the tickets in that Queue.
Hence, it was considered inappropriate to allow users outside a
privileged group to use/save search Queries for tickets in a Queue with
sensitive info.
Kenn
LBNL
Stephen Turner wrote:
At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:
Hello,
I'm apart of Group1 and have saved a search. I want users in Group2
to be able to load this saved search and add it to their "Customize RT
at a glance", but I'm unable to get it to work. Users can't see the
Group1's saved searches in the search builder and aren't able to see
them in the "Available" column in Customize RT at a glance.
I have the CreateSavedSearch,
EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to
privileged users, so shouldn't I just need to go to Group1 and grant
Group2 the ShowSavedSearch right? This seems like this should do it,
but it doesn't.
Any help is appreciated.
Thanks,
Jared
Jared,
I asked a similar question last week with no reply. From looking at the
code, I found out that you will only see searches for the groups you are
a member of (directly or indirectly). The saved search related rights on
a group seem not to be used for anything.
Steve
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