At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote:
To all,
We want to create an interface to RT whereby users can
create tickets by sending in a form thru E-mail. Has anyone done
this and do you have any examples and helpful suggestions? Thanks.
Kenn
LBNL
Kenn,
Do you mean filling out a web form that generates email to RT? If so,
we've used cgiemail to do that.
Also, Dirk Pape's ExtractCustomFieldValues (see wiki, Contributions
section) works well with this approach so that custom field values
can be supplied in the form.
Steve
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