Hi Kenn,
I have something like this, but the form is a web form (php) and the e-mail
is sent from the web server (not the user). If this is what you're doing,
I'll be happy to share what I have. Letting the web form build the e-mail
makes it very easy to extract the data when it hits RT because you get to
define the data format.
At 10:31 AM 4/17/2007, Kenneth Crocker wrote:
To all,
We want to create an interface to RT whereby users can create
tickets by sending in a form thru E-mail. Has anyone done this and do you
have any examples and helpful suggestions? Thanks.
Kenn
LBNL
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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