Gene,
We don't want the user/requestor to use the web interface at all for
creating the ticket. Thanks.
Kenn
LBNL
Gene LeDuc wrote:
Hi Kenn,
I have something like this, but the form is a web form (php) and the
e-mail is sent from the web server (not the user). If this is what
you're doing, I'll be happy to share what I have. Letting the web form
build the e-mail makes it very easy to extract the data when it hits RT
because you get to define the data format.
At 10:31 AM 4/17/2007, Kenneth Crocker wrote:
To all,
We want to create an interface to RT whereby users can create
tickets by sending in a form thru E-mail. Has anyone done this and do
you have any examples and helpful suggestions? Thanks.
Kenn
LBNL
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