At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote:
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is
resolved. the ticket is updated with the reply email but the status
remains "resolved". where might the problem be and how can I troubleshoot it?
Thanks
Mustafa Badawi
Mustafa,
I think the behavior you want is controlled by a global scrip:
On Correspond Open Tickets with template Blank
Can you check to see if you have that global scrip defined?
Steve
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