I have the same issue in that when users reply to a "resolved" issue it will add it to the ticket but I also want it to re-open the ticket. I realize that this is probably not the usual functionality but we will many times resolve a ticket and the user has followup questions which we never know about because it has now fallen off our radar. I also realize that things like "Thank You", etc. will drive us nuts. But that is ok in our situation. I know it is a Scrip that would do this but I just don't know enough about RT yet to create it from scratch. Lance Wilson
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mustafa Badawi Sent: Friday, April 27, 2007 3:01 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] ticket reopen I have a running installation of RT. I have a problem with reopening resolved tickets by replying to the email sent when the ticket is resolved. the ticket is updated with the reply email but the status remains "resolved". where might the problem be and how can I troubleshoot it? Thanks Mustafa Badawi
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