Hello,
I'm trying to set the RefersTo link to another ticket while creating it, but am
not having any success.
I have the following in Custom action cleanup code:
1;
my $AttachObj = $self->TransactionObj->Attachments->First;# go out if content
is not text!unless( $AttachObj->ContentType =~ /^text/ ) {
return 1;}
my $content = $AttachObj->Content;
if( $content =~ m/^\RefersTo:\E\s*(\S+)\s*$/m ) {
$self->TicketObj->RefersTo( $1 );}
if( $content =~ m/^\QSet-Status:\E\s*(\S+)\s*$/m ) {
$self->TicketObj->SetStatus( $1 );}
I'm able to set the status but not the Refers to link. Any help is appreciated.
Thanks,
Jared
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