Hello, We are using RT 3.4.5.
I would be grateful for the list's help on the following: We have the following scenario: 1) User A opens a ticket via email. We reply via email and User A forwards the message via email to User B. User B now replies to the ticket using our rt address and the correspondence is added to the ticket. But, user B does not receive updates to the ticket when we reply via email. How can we set it up such that user B is added automatically as an additional requestor or CC ? 2) User A opens a ticket via email and specifies a bunch of CC's in the email. How can I add all email CC fields as CC's to the ticket ? Thanks, Shiv _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
