Kenneth Crocker schrieb: > Christopher, > > > Did you happen to modify the scrip to do a "notify" instead of an > "autoreply"? A notify will not send an E_mail to the requestor if the > requestor is the creator of the ticket, an autoreply will.
No - the following scrips are active for that queue: Scrips which apply to all queues * Open Blank On Correspond Open Tickets with template Blank * OwnerChangeNotify On Owner Change Notify Owner with template Transaction * CreateNotifyAdminCC On Create Notify AdminCcs with template Transaction * CorrespondNotifyAdminCC On Correspond Notify AdminCcs with template Admin Correspondence * CorrespondNotifyReq On Correspond Notify Requestors and Ccs with template Correspondence * CorrespondNotify On Correspond Notify Other Recipients with template Correspondence * CommentNotifyAdminCC On Comment Notify AdminCcs as Comment with template Admin Comment * CommentNotify On Comment Notify Other Recipients as Comment with template Correspondence Current Scrips Autoreply On Create Autoreply To Requestors with template Autoreply de-punkt AFAICT, they are all untouched. I'm really at a loss as to where the problem might be... Regards, --ck -- http://www.de-punkt.de [ [EMAIL PROTECTED] ] http://www.stormix.de PHP-Anwendungen sind gefährdet! SQL-Injection, XSS, Session-Angriffe, CSRF, Commandshells, Response Splitting,... böhmische Dörfer? Dann gleich "PHP-Sicherheit" direkt beim Verlag vorbestellen! http://www.php-sicherheit.de/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com