ACH!!! I figured out the problem. I wasn't setting the Type to 'ticket' in the template.
Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: > I'm still trying to sort through this. A little more info: > > *I'm logged in as root (SuperUser rights). > *I've not assigned any rights to any other user or group (with one exception; > see below). > *I'm creating a ticket in one queue for which the Auto-ticket creation is > configured. > *I can see this ticket and do everything associated with it. > *The queue into which the auto-created ticket goes has the following rights > for > everyone: CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket, > ReplyToTicket, > SeeQueue, ShowTicket, ShowTicketComments, TakeTicket. > *If I create a ticket directly in the auto-created ticket's target queue I can > see it. > *The only tickets which don't show up are those created automatically. > > Any further assistance on this issue will be infinitely appreciated. > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Roy El-Hames wrote: >> Matthew; >> Have you looked at the permissions you have on that queue, do you have >> Show Ticket right .. >> Roy >> >> Mathew wrote: >>> Does anyone have any thoughts on this? >>> >>> Keep up with my goings on at http://theillien.blogspot.com >>> >>> Mathew wrote: >>> >>>> I've applied the approval creation explanations on the wiki to an >>>> auto-child ticket creation. However, the child tickets don't appear in >>>> the queue I've set them to. Looking in the database, I see that the >>>> tickets do exists and they are in the queue they are supposed to be in >>>> but they aren't in the GUI. Anyone know what I should be looking at to >>>> resolve this? >>>> >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
