Chris, We take a different approach that works pretty well. We prevent external emails being sent by filtering them out in our SendMail_Local file. Basically we only send emails that are verified against LDAP. Of course, a lot depends on how you determine who is external.
Craig -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Nelson Sent: Monday, October 15, 2007 4:40 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] (Scrip help) Deleting a requestor upon ticket creation. Hello list, I have a rather strange request, I want to delete a requestor when a ticket is created. Reason being, as the ticket is assigned to different queues, replies to requestor are sent by the other queues, and that is usually not needed for external requests. The easiest way to address this would be to just remove the requestors on tickets created in that queue. Looking at the perldoc for Record.pm, I noticed that we can use DeleteAttribute, so I tried: Condition: On create Action: User Defined Template: Global Template: Blank Stage: Transaction Create Custom Condition: Custom Action preparation Code: return 1; Custom action cleanup code: $self->TicketObj->DeleteAttribute('Requestor'); But nothing's actually happening, and the requestor is listed on the webui still. Is there a better way to do this? Am I even barking up the right tree? Thanks in advance for your help. -- Chris Nelson _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com