I do this with some of our tickets. I'll post what I use in the morning if someone else hasn't already.
Keep up with my goings on at http://theillien.blogspot.com Chris Nelson wrote: > Hello list, > > I have a rather strange request, I want to delete a requestor when a > ticket is created. Reason being, as the ticket is assigned to different > queues, replies to requestor are sent by the other queues, and that is > usually not needed for external requests. The easiest way to address > this would be to just remove the requestors on tickets created in that > queue. > > > Looking at the perldoc for Record.pm, I noticed that we can use > DeleteAttribute, so I tried: > Condition: On create > Action: User Defined > Template: Global Template: Blank > Stage: Transaction Create > > Custom Condition: > > Custom Action preparation Code: return 1; > > Custom action cleanup code: > > $self->TicketObj->DeleteAttribute('Requestor'); > > > > But nothing's actually happening, and the requestor is listed on the > webui still. Is there a better way to do this? Am I even barking up the > right tree? Thanks in advance for your help. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com