To all,

I have a scrip that is supposed to modify the ticket owner to "Nobody" when the ticket is moved to another queue. What I have is:

Name: Mod Owner on Q chg
Condition: On Queue Change
Action: User Defined
Template: Blank
Stage: TransactionBatch

Custom Condition: none
Custom Action Prep Code:
# set new Ticket Owner value

my $Ticket = $self->TicketObj;
$Ticket->SetOwner('Nobody');
return 1;

Custom Action Cleanup Code: none

Actually, I also tried it with Return 1: in the prep code and the modifying code in the cleanup and still no go with either way. Here I was thinking it would be a simple scrip and I can't get it to work. I am also executing a notification scrip for the same condition and it works. Anyone have an idea on what's wrong? Thanks.


Kenn
LBNL
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