Custom action preparation code: return 1; Custom action cleanup code: $RT::Logger->debug("trying to set owner"); my ($code, $msg) = $self->TicketObj->SetOwner(10, 'Force'); $RT::Logger->debug("set owner: $code: $msg");
return 1; Keep up with me and what I'm up to: http://theillien.blogspot.com Kenneth Crocker wrote: > To all, > > > I have a scrip that is supposed to modify the ticket owner to > "Nobody" when the ticket is moved to another queue. What I have is: > > Name: Mod Owner on Q chg > Condition: On Queue Change > Action: User Defined > Template: Blank > Stage: TransactionBatch > > Custom Condition: none > Custom Action Prep Code: > # set new Ticket Owner value > > my $Ticket = $self->TicketObj; > $Ticket->SetOwner('Nobody'); > return 1; > > Custom Action Cleanup Code: none > > Actually, I also tried it with Return 1: in the prep code and the > modifying code in the cleanup and still no go with either way. Here I > was thinking it would be a simple scrip and I can't get it to work. I am > also executing a notification scrip for the same condition and it works. > Anyone have an idea on what's wrong? Thanks. > > > Kenn > LBNL > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com