Mathew,
It worked great! Thanks! I figured I might need the object id as
opposed to name. I didn't realise I needed to do a force either. Thanks
again.
Kenn
LBNL
On 10/18/2007 10:48 AM, Mathew Snyder wrote:
Custom action preparation code:
return 1;
Custom action cleanup code:
$RT::Logger->debug("trying to set owner");
my ($code, $msg) = $self->TicketObj->SetOwner(10, 'Force');
$RT::Logger->debug("set owner: $code: $msg");
return 1;
Keep up with me and what I'm up to: http://theillien.blogspot.com
Kenneth Crocker wrote:
To all,
I have a scrip that is supposed to modify the ticket owner to
"Nobody" when the ticket is moved to another queue. What I have is:
Name: Mod Owner on Q chg
Condition: On Queue Change
Action: User Defined
Template: Blank
Stage: TransactionBatch
Custom Condition: none
Custom Action Prep Code:
# set new Ticket Owner value
my $Ticket = $self->TicketObj;
$Ticket->SetOwner('Nobody');
return 1;
Custom Action Cleanup Code: none
Actually, I also tried it with Return 1: in the prep code and the
modifying code in the cleanup and still no go with either way. Here I
was thinking it would be a simple scrip and I can't get it to work. I am
also executing a notification scrip for the same condition and it works.
Anyone have an idea on what's wrong? Thanks.
Kenn
LBNL
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