At Wednesday 12/12/2007 09:59 AM, William McKee wrote:
Thanks for the response. Here's what I did. I have a CF that is "Select
one value". I changed an existing value to a new name. Unfortunately,
this update did not propagate to the tickets that were already tagged.
So, I need to find a way to re-classify all those tickets which have the
old value in the CF field.
I hadn't considered your idea, but, when I went to do the multiple
update, I discovered that RT-3.4 cannot update custom fields.
Thanks,
William
William,
I don't know if you're into perl scripting against the RT API, but I
found this link that shows a script that does what you want:
http://use.perl.org/~Robrt/journal/25746
Steve
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