The aliases appear to be correct. Do you have the following required RT Mailgate Perl modules installed:
MAILGATE dependencies: Pod::Usage...found HTML::TreeBuilder...found Getopt::Long...found HTML::FormatText...found LWP::UserAgent...found You've also forced Lighty to redirect port 80 requests over to 443. Why don't you back out of that and try to get this working via port 80 first and take SSL out of the mix? Lastly, I remember from last week this was a new install and you were switching from Apache to Lighty. I might be worth your while to get this working with Apache and then move on to the Lighty. At least then you know RT is fine and any errors that crop up are due to the Lighty config or issues between RT and Lighty. You've introduced quite a few variables into the equation... James Moseley "Roy Sowa" <[EMAIL PROTECTED] c.gc.ca> To <[EMAIL PROTECTED]> 01/20/2008 11:06 cc AM <rt-users@lists.bestpractical.com>, <[EMAIL PROTECTED] al.com> Subject Re: [rt-users] rt-mailgate HTTPS Thanks James, i have provided the info below, and while still stuggling, I have tried to set things up to use either HTTPS or HTTP Ihave that going now, and either one works fine with the GUI. Still cannot get an email through . That is why you will see one http alias in the list. So I am still working my way backwards... Thanks for your time If you need more info just ask ( also this is all new to me so I might not always know how to get what you ask for ) Error from a bounce; RT server error. The RT server which handled your email did not behave as expected. It said: %# BEGIN BPS TAGGED BLOCK {{{ <%flags> inherit => undef # inhibit UTF8 conversion done in /autohandler </%flags> <%ARGS> $queue => 1 $action => "correspond" $ticket => undef </%ARGS> <%init> $m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS); use RT::Interface::Email (); # It's an exporter, but we don't care $r->content_type('text/plain; charset=utf-8'); $m->error_format('text'); my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS ); if ( $status == 1 ) { $m->out('ok'); if ( $Ticket->Id ) { $m->out( 'Ticket: ' . ($Ticket->Id || '') ); $m->out( 'Queue: ' . ($Ticket->QueueObj->Name || '') ); $m->out( 'Owner: ' . ($Ticket->OwnerObj->Name || '') ); $m->out( 'Status: ' . ($Ticket->Status || '') ); $m->out( 'Subject: ' . ($Ticket->Subject || '') ); $m->out( 'Requestor: ' . ($Ticket->Requestors->MemberEmailAddressesAsString || '') ); } } else { $RT::Logger->error( "Could not record email: " . $error ); if ( $status == -75 ) { $m->out( "temporary failure - " . $error ); } else { $m->out( 'not ok - ' . $error ); } } $m->abort(); </%init> "|/opt/rt3/bin/rt-mailgate --queue 'XXXXX' --action correspond --url https://XXXXXXXXXXX/"... Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL Warning: message still undelivered after 4 hours +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ I saw that about the Crypt::SSLeay , so I installed Crypt-SSLeay-0.57 stop started everything this did not help Aliases: Ticket_ELS: "|/opt/rt3/bin/rt-mailgate --queue 'NAME1' --action correspond --url https://xxxxxxx/" ELS_MSG: "|/opt/rt3/bin/rt-mailgate --queue 'Name2' --action correspond --url https://xxxxxxxx/" Ticket_EHIVE: "|/opt/rt3/bin/rt-mailgate --queue 'Name3' --action correspond --url http://xxxxxx/" >>> James Moseley <[EMAIL PROTECTED]> 2008-01-20 11:24 >>> First of all, what error messages were generated when you tried to send email to the RT address via bounced emails or from RT/mail logs? Secondly, rt-mailgate works just fine with HTTPS only installs - you've got to make sure that all your SSL related PERL modules have been installed, namely Crypt::SSLeay Lastly, what do your aliases look like? James Moseley "Roy Sowa" <[EMAIL PROTECTED] c.gc.ca> To Sent by: <rt-users@lists.bestpractical.com> rt-users-bounces@ cc lists.bestpractic al.com Subject [rt-users] rt-mailgate HTTPS 01/20/2008 08:11 AM I have seen list reference to email tickets not working with HTTPS configurations. Some indicate that a local http connection must exist for the rt-mailgate to work my current install is 3.6.5 using Lighttpd Everything is working fine using the GUI. but I cannot get emails to open tickets. I have verified that I can actually receive smtp mail sent to a user on the box. - I redirect my http to https - my /etc/aliases point to the https url -my lighttpd.conf is below; $SERVER["socket"] == "xx.xx.xx.xx:80" { #server.document-root = "/" server.document-root = "/opt/rt3/share/html/" url.redirect = ( "^/(.*)" => "https://mysite/$1" ) } $SERVER["socket"] == "xx.xx.xx.xx:443" { server.document-root = "/opt/rt3/share/html/" url.rewrite = ( "^(.*)/Ticket/Attachment/(.*)" => "/$1/Ticket/Attachment/$2/" ) fastcgi.map-extensions = ( ".css" => ".html", ".js" => ".html", "/" => ".html" ) ssl.engine = "enable" ssl.pemfile = "/etc/lighttpd/ssl/domain.com/server.pem" $HTTP["useragent"] =~ ".*MSIE.*" {server.max-keep-alive-requests = 0 } } I do not know where best to try and resolve this ...( web config or rt-mailgate ) I would be very grateful if someone could point me in the right direction on what or where to go from here. Thanks Roy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com