This output suggest me that you've disabled mason for /NoAuth/... paph. On Jan 20, 2008 8:06 PM, Roy Sowa <[EMAIL PROTECTED]> wrote: > Thanks James, > i have provided the info below, and while still stuggling, I have tried to > set things up to use either HTTPS or HTTP > Ihave that going now, and either one works fine with the GUI. > Still cannot get an email through . > That is why you will see one http alias in the list. > So I am still working my way backwards... > Thanks for your time > If you need more info just ask ( also this is all new to me so I might not > always know how to get what you ask for ) > > Error from a bounce; > > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > %# BEGIN BPS TAGGED BLOCK {{{ > <%flags> > inherit => undef # inhibit UTF8 conversion done in /autohandler > </%flags> > <%ARGS> > $queue => 1 > $action => "correspond" > $ticket => undef > </%ARGS> > <%init> > $m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS); > use RT::Interface::Email (); # It's an exporter, but we don't care > $r->content_type('text/plain; charset=utf-8'); > $m->error_format('text'); > my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS ); > if ( $status == 1 ) { > $m->out('ok'); > if ( $Ticket->Id ) { > $m->out( 'Ticket: ' . ($Ticket->Id || '') ); > $m->out( 'Queue: ' . ($Ticket->QueueObj->Name || '') ); > $m->out( 'Owner: ' . ($Ticket->OwnerObj->Name || '') ); > $m->out( 'Status: ' . ($Ticket->Status || '') ); > $m->out( 'Subject: ' . ($Ticket->Subject || '') ); > $m->out( > 'Requestor: ' . ($Ticket->Requestors->MemberEmailAddressesAsString || > '') ); > } > } > else { > $RT::Logger->error( "Could not record email: " . $error ); > if ( $status == -75 ) { > $m->out( "temporary failure - " . $error ); > } > else { > $m->out( 'not ok - ' . $error ); > } > } > $m->abort(); > </%init> > > "|/opt/rt3/bin/rt-mailgate --queue 'XXXXX' --action correspond --url > https://XXXXXXXXXXX/"... Deferred: prog mailer (/bin/sh) exited with > EX_TEMPFAIL > Warning: message still undelivered after 4 hours > > +++++++++++++++++++++++++++++++++++++++++++++++++++++++++ > I saw that about the Crypt::SSLeay , so I installed > Crypt-SSLeay-0.57 > stop started everything this did not help > > Aliases: > Ticket_ELS: "|/opt/rt3/bin/rt-mailgate --queue 'NAME1' --action > correspond --url https://xxxxxxx/" > ELS_MSG: "|/opt/rt3/bin/rt-mailgate --queue 'Name2' --action > correspond --url https://xxxxxxxx/" > Ticket_EHIVE: "|/opt/rt3/bin/rt-mailgate --queue 'Name3' --action > correspond --url http://xxxxxx/" > > > > >>> James Moseley <[EMAIL PROTECTED]> 2008-01-20 11:24 >>> > > First of all, what error messages were generated when you tried to send > email to the RT address via bounced emails or from RT/mail logs? > > Secondly, rt-mailgate works just fine with HTTPS only installs - you've got > to make sure that all your SSL related PERL modules have been installed, > namely Crypt::SSLeay > > Lastly, what do your aliases look like? > > > James Moseley > > > > > > "Roy Sowa" > <[EMAIL PROTECTED] > c.gc.ca> To > Sent by: <rt-users@lists.bestpractical.com> > rt-users-bounces@ cc > lists.bestpractic > al.com Subject > [rt-users] rt-mailgate HTTPS > > 01/20/2008 08:11 > AM > > > > > > > > I have seen list reference to email tickets not working with HTTPS > configurations. > Some indicate that a local http connection must exist for the rt-mailgate > to work > > my current install is 3.6.5 using Lighttpd > > Everything is working fine using the GUI. > but I cannot get emails to open tickets. > I have verified that I can actually receive smtp mail sent to a user on the > box. > > - I redirect my http to https > - my /etc/aliases point to the https url > -my lighttpd.conf is below; > > $SERVER["socket"] == "xx.xx.xx.xx:80" { > #server.document-root = "/" > server.document-root = "/opt/rt3/share/html/" > url.redirect = ( > "^/(.*)" => "https://mysite/$1" > ) > } > > > $SERVER["socket"] == "xx.xx.xx.xx:443" { > server.document-root = "/opt/rt3/share/html/" > url.rewrite = ( > "^(.*)/Ticket/Attachment/(.*)" => "/$1/Ticket/Attachment/$2/" > ) > > > fastcgi.map-extensions = ( ".css" => ".html", ".js" => ".html", > "/" => ".html" ) > ssl.engine = "enable" > ssl.pemfile = "/etc/lighttpd/ssl/domain.com/server.pem" > $HTTP["useragent"] =~ ".*MSIE.*" {server.max-keep-alive-requests = 0 } > } > > > I do not know where best to try and resolve this ...( web config or > rt-mailgate ) > > I would be very grateful if someone could point me in the right direction > on what or where to go from here. > > Thanks > Roy > > > > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com