Afaiu it's in RT already :) Tickets -> build search with defined queue condition -> show results -> chart grouped by custom field xxx -> go
On Thu, Feb 14, 2008 at 6:10 PM, Traiano Welcome <[EMAIL PROTECTED]> wrote: > Problem Trending :-) > > I understand the difficulties of implementing this, not least that problem > categories vary in definition from company to company, but basically: A > report based on a custom fields in a ticket, where the organisation creates > a custom field for problem categories and then draws a bar chart report on > all tickets based on the "problem type" field. > > Regards, > T. > > > On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <[EMAIL PROTECTED]> > wrote: > > > Hi Everybody, > > > > I have an RT hacker working on a new, expanded reporting tool for RT. > > While I can't promise that we'll implement _every_ report you want, we > > could really use your wishlists. > > > > What reporting and statistics do you want to get out of RT? > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > > There is no Spoon. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
