Ability to generate reports on tickets history. For instance: 1- How much time a staff member worked on all tickets in the last month. 2- All open tickets which were replied from Jan to Mar. 3- All open tickets with specific custom field that was changed from Sep to Dec. 4- Who was the owner of Ticket X on date Y.
On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for RT. > While I can't promise that we'll implement _every_ report you want, we > could really use your wishlists. > > What reporting and statistics do you want to get out of RT? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
