Start here and modify to your own needs. http://www.gossamer-threads.com/lists/rt/users/39136
Kenneth Crocker wrote: > Kaushal, > > > Round robin? Are you asking if someone has written a scrip that > automatically assigns a ticket to the next person in line that has > ownership rights to a queue? We either have our queue manage (AdminCc) > assign them or let those who have the time just take them if they can > work on them. I've never heard of a scrip that arbitrarily assigns them. > Have you tried the wiki? > > > Kenn > LBNL > > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote: > >> Hi >> >> Is there a Round Robin Scheme of assigning Tickets to the users who >> are using Request Tracker >> >> Thanks and Regards >> >> Kaushal >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
