Kaushal,
Round robin? Are you asking if someone has written a scrip that
automatically assigns a ticket to the next person in line that has
ownership rights to a queue? We either have our queue manage (AdminCc)
assign them or let those who have the time just take them if they can
work on them. I've never heard of a scrip that arbitrarily assigns them.
Have you tried the wiki?
Kenn
LBNL
On 2/19/2008 9:10 PM, Kaushal Shriyan wrote:
> Hi
>
> Is there a Round Robin Scheme of assigning Tickets to the users who
> are using Request Tracker
>
> Thanks and Regards
>
> Kaushal
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