On Thu, Feb 21, 2008 at 9:21 AM, Kaushal Shriyan <[EMAIL PROTECTED]> wrote: > > On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes > <[EMAIL PROTECTED]> wrote: > > Start here and modify to your own needs. > > http://www.gossamer-threads.com/lists/rt/users/39136 > > > > > > > > > > Kenneth Crocker wrote: > > > Kaushal, > > > > > > > > > Round robin? Are you asking if someone has written a scrip that > > > automatically assigns a ticket to the next person in line that has > > > ownership rights to a queue? We either have our queue manage (AdminCc) > > > assign them or let those who have the time just take them if they can > > > work on them. I've never heard of a scrip that arbitrarily assigns them. > > > Have you tried the wiki? > > > > > > > > > Kenn > > > LBNL > > > > > > On 2/19/2008 9:10 PM, Kaushal Shriyan wrote: > > > > > >> Hi > > >> > > >> Is there a Round Robin Scheme of assigning Tickets to the users who > > >> are using Request Tracker > > >> > > >> Thanks and Regards > > >> > > >> Kaushal > > >> _______________________________________________ > > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > >> > > >> Community help: http://wiki.bestpractical.com > > >> Commercial support: [EMAIL PROTECTED] > > >> > > >> > > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > >> Buy a copy at http://rtbook.bestpractical.com > > >> > > >> > > > > > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > Community help: http://wiki.bestpractical.com > > > Commercial support: [EMAIL PROTECTED] > > > > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > Thanks Drew :-) > > Thanks and Regards > > Kaushal >
Hi Drew Barnes, I have modified the script for assigning tickets to the users through round robin scheme. How can i upload this script in RT Thanks and Regards Kaushal _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
