Greetings, I set up a group called "All queues" with some members inside. These members are supposed to have read and write rights globally on all the queues just like the members of each queue. The problem is that when a member of the "All queues" group resolves a ticket, the scrip "Resolved" is not excecuted therefore the resolved template email is not sent. However, the scrip is excuted when a member of a queue resolves a ticket. Am i missing something ? even if i give "superUser" rights globally for the "All queues" group, the scrip is still not excuted. Thx for your help -- View this message in context: http://www.nabble.com/Resolved-scrip-problem-tp16174370p16174370.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
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