F350,
Would you mind providing some info? What is the Condition and Action on the scrip in question. Do you use a special Template? Can you list the rights you gave the "Global" group as opposed to the Group of primary users of the queue? thanks. Kenn LBNL On 3/25/2008 6:06 AM, F350 wrote: > Greetings, > I set up a group called "All queues" with some members inside. These members > are supposed to have read and write rights globally on all the queues just > like the members of each queue. The problem is that when a member of the > "All queues" group resolves a ticket, the scrip "Resolved" is not excecuted > therefore the resolved template email is not sent. However, the scrip is > excuted when a member of a queue resolves a ticket. Am i missing something ? > even if i give "superUser" rights globally for the "All queues" group, the > scrip is still not excuted. Thx for your help _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com