Hello Kenn, Thanks for your reply.
I'm using the default "Resolved" template which is associated to the default scrip "On Resolve Notify Requestors with template Resolved". The rights that are set for the "Global" group are: AssignCustomFields CommentOnTicket CreateSavedSearch DelegateRights DeleteTicket EditSavedSearches LoadSavedSearch ModifySelf ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeGroup SeeQueue ShowOutgoingEmail ShowSavedSearches ShowTicket ShowTicketComments StealTicket TakeTicket In addition to the rights, i have the following rights set also globally for the privileged users: CreateSavedSearch DelegateRights EditSavedSearches LoadSavedSearch ModifySelf And the following for everyone (Globally) CreateTicket ReplyToTicket Thanks again for your help Marc Kenneth Crocker wrote: > > F350, > > > Would you mind providing some info? What is the Condition and Action on > the scrip in question. Do you use a special Template? Can you list the > rights you gave the "Global" group as opposed to the Group of primary > users of the queue? thanks. > > > Kenn > LBNL > > On 3/25/2008 6:06 AM, F350 wrote: >> Greetings, >> I set up a group called "All queues" with some members inside. These >> members >> are supposed to have read and write rights globally on all the queues >> just >> like the members of each queue. The problem is that when a member of the >> "All queues" group resolves a ticket, the scrip "Resolved" is not >> excecuted >> therefore the resolved template email is not sent. However, the scrip is >> excuted when a member of a queue resolves a ticket. Am i missing >> something ? >> even if i give "superUser" rights globally for the "All queues" group, >> the >> scrip is still not excuted. Thx for your help > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Resolved-scrip-problem-tp16174370p16299138.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com