On our system, our lowercase queues appear first, then capitalized. I just named queues accordingly.
Tim Gustafson wrote: > Yes, there is a drop-down. I'm asking how to change the default selected > item in that drop-down. > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -----Original Message----- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 9:42 AM > To: Tim Gustafson > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Default Queue??? > > Tim, > > > There should be a drop-down that displays the Queue's available to > the > current user. It is usually in alphabetical order. There may be a way to > change that, but I don't know of it. > > > Kenn > LBNL > > On 4/11/2008 4:37 PM, Tim Gustafson wrote: > >> Hello everyone! >> >> Please forgive the potentially silly question, but I've Google this and >> haven't been able to come up with anything. >> >> Where the heck do you set the default queue for new tickets when users >> > click > >> the "New ticket in" button at the top of the screen? >> >> Tim Gustafson >> SOE Webmaster >> UC Santa Cruz >> [EMAIL PROTECTED] >> (831) 459-5354 >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
