What is the numerical id of that queue? Tim Gustafson wrote: > Drew, > > The queue that's selected by default right now is "Techstaff". There are 6 > other queues ahead of that queue, including "BELS" and "Faculty Services". > The list is selecting "Techstaff", the 6th entry, by default. I've already > done some research into the code that makes this selection, and the > "Default" queue is indeed being pulled from the user's session, but I can't > seem to find where that default is being set. > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -----Original Message----- > From: Drew Barnes [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 10:24 AM > To: Tim Gustafson > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Default Queue??? > > On our system, our lowercase queues appear first, then capitalized. I > just named queues accordingly. > > > Tim Gustafson wrote: > >> Yes, there is a drop-down. I'm asking how to change the default selected >> item in that drop-down. >> >> Tim Gustafson >> SOE Webmaster >> UC Santa Cruz >> [EMAIL PROTECTED] >> (831) 459-5354 >> >> >> -----Original Message----- >> From: Kenneth Crocker [mailto:[EMAIL PROTECTED] >> Sent: Monday, April 14, 2008 9:42 AM >> To: Tim Gustafson >> Cc: rt-users@lists.bestpractical.com >> Subject: Re: [rt-users] Default Queue??? >> >> Tim, >> >> >> There should be a drop-down that displays the Queue's available to >> the >> current user. It is usually in alphabetical order. There may be a way to >> change that, but I don't know of it. >> >> >> Kenn >> LBNL >> >> On 4/11/2008 4:37 PM, Tim Gustafson wrote: >> >> >>> Hello everyone! >>> >>> Please forgive the potentially silly question, but I've Google this and >>> haven't been able to come up with anything. >>> >>> Where the heck do you set the default queue for new tickets when users >>> >>> >> click >> >> >>> the "New ticket in" button at the top of the screen? >>> >>> Tim Gustafson >>> SOE Webmaster >>> UC Santa Cruz >>> [EMAIL PROTECTED] >>> (831) 459-5354 >>> >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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