Hi everyone, I'm attempting to move a RT 3.6.3 install over to 3.8.1rc4. I'm having difficulties with saved searches. My 3.6.3 server exists at hostname/ rt and the saved searches (e.g. All New & Open Tickets) have /rt/ hardcoded into the search (e.g. if I click Edit > Advanced, the second textfield has /rt/ hardcoded into the code that generates the html links).
My 3.8.1 server is going to be at a new hostname and located at the root. I have tried editing the searches (in 3.8.1rc4) to replace /rt/ with __WebPath__/ , as suggested by jibsheet in IRC. Here are the steps I'm taking: - Log into RT as the root user. - From the home screen, click Edit for All New & Open Tickets) - Click SavedSearch (in "You can also edit the predefined search itself: SavedSearch") - Click Advanced - in the lower textfield, change /rt/ to __WebPath__/ (screenshot: http://skitch.com/grahamb/ujri/edit-query) - click Apply - click Update - click Update format and Search RT performs the search and the links are correct; they point to http://hostname:8081/Ticket/Display.html?Action=Take&id=11094 However... when I go back to the home screen, the links in New & Open Tickets still refer to http:/hostname:8081/rt/Ticket/Display.html?Action=Take&id=10857 <--- note the /rt/ is still there To compound matters, I logged in as my regular user, which has a user- saved search in addition to the system-saved All New & Open on the dashboard. I was able to update the user-saved search with __WebPath__/ and the changes are reflected on the home page. So, why aren't the changes being reflected for the system-saved searches? I have: - cleared the browser cache & cookies - cleared the mason cache and restarted apache There's nothing in the RT or apache logs to indicate any problem and everything else seems to be OK. Is it possible to change these saved searches directly in the database? Thanks, Graham. ------------- Specs (for both the existing 3.6.3 and 3.8.1 installs; they're on the same machine in different Solaris zones and different apache instances): Solaris 10 (SPARC) Apache 2.0.55 w/ FastCGI Perl 5.8.8 mysql 5.0.41 My upgrade path: - Stop the 3.6.3 install - Dump the database - Install 3.8.1rc4 into a new directory - Set up RT_SiteConfig.pm - Import the database - Upgrade the database with rt-setup-database --action upgrade The above steps all complete successfully. -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative & Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com