A followup: I tried to resolve the issue by creating a new system-level saved search called "All New and Open Tickets". I deleted the old "All New & Open Tickets" and under Configuration > Global > RT at a Glance set the body to be Bookmarked Tickets and All New and Open Tickets.
Two different things happened: 1: For existing users: Instead of the new search, RT displays "Predefined search All New & Open Tickets not found" or "Either you have no rights to view saved search RT::User-31974-SavedSearch-53 or identifier is incorrectPredefined search All New & Open Tickets not found" Screenshot: http://skitch.com/grahamb/um86/rt-at-a-glance If I go to the user preferences and add the search to RT at a Glance from there, the search appears. 2. For new users: No error message, but the search still doesn't appear. Again, adding it from the user-level prefs works. So, it appears that the global preferences aren't being respected. Any ideas of why that might happen? We have a fairly small number of users, so I could change this manually for each during the upgrade (can this be done through the database?), but I'd rather do it the right way. Any assistance would be gratefully appreciated -- this is one of the few things holding up an upgrade. Thanks! Graham. On 13-Aug-08, at 18:32 , Graham Ballantyne wrote: > Hi everyone, > > I'm attempting to move a RT 3.6.3 install over to 3.8.1rc4. I'm having > difficulties with saved searches. My 3.6.3 server exists at hostname/ > rt and the saved searches (e.g. All New & Open Tickets) have /rt/ > hardcoded into the search (e.g. if I click Edit > Advanced, the second > textfield has /rt/ hardcoded into the code that generates the html > links). > > My 3.8.1 server is going to be at a new hostname and located at the > root. I have tried editing the searches (in 3.8.1rc4) to replace /rt/ > with __WebPath__/ , as suggested by jibsheet in IRC. Here are the > steps I'm taking: > > - Log into RT as the root user. > - From the home screen, click Edit for All New & Open Tickets) > - Click SavedSearch (in "You can also edit the predefined search > itself: SavedSearch") > - Click Advanced > - in the lower textfield, change /rt/ to __WebPath__/ (screenshot: > http://skitch.com/grahamb/ujri/edit-query) > - click Apply > - click Update > - click Update format and Search > > RT performs the search and the links are correct; they point to > http://hostname:8081/Ticket/Display.html?Action=Take&id=11094 > > However... when I go back to the home screen, the links in New & Open > Tickets still refer to > http:/hostname:8081/rt/Ticket/Display.html?Action=Take&id=10857 <--- > note the /rt/ is still there > > To compound matters, I logged in as my regular user, which has a user- > saved search in addition to the system-saved All New & Open on the > dashboard. I was able to update the user-saved search with > __WebPath__/ and the changes are reflected on the home page. > > So, why aren't the changes being reflected for the system-saved > searches? > > I have: > - cleared the browser cache & cookies > - cleared the mason cache and restarted apache > > There's nothing in the RT or apache logs to indicate any problem and > everything else seems to be OK. > > Is it possible to change these saved searches directly in the > database? > > Thanks, > Graham. > > ------------- > > Specs (for both the existing 3.6.3 and 3.8.1 installs; they're on the > same machine in different Solaris zones and different apache > instances): > Solaris 10 (SPARC) > Apache 2.0.55 w/ FastCGI > Perl 5.8.8 > mysql 5.0.41 > > My upgrade path: > - Stop the 3.6.3 install > - Dump the database > - Install 3.8.1rc4 into a new directory > - Set up RT_SiteConfig.pm > - Import the database > - Upgrade the database with rt-setup-database --action upgrade > > The above steps all complete successfully. > > -- > Graham Ballantyne > [EMAIL PROTECTED] > > Institutional, Collaborative & Academic Technologies > IT Services > > Simon Fraser University > Burnaby, BC V5A 1S6 > p: 778-782-2014 > www.sfu.ca/icat > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Graham Ballantyne [EMAIL PROTECTED] Institutional, Collaborative & Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com