This RT user of ours used a different open source ticketing system before. That system allows modifications to the "Summary" (almost equivalent to the email Subject:), "Note" and "Description". With this feature the user found it easy to update a ticket for future search without sifting through all the comments. I believe the system logs the modifications so we know which user touched the Summary I guess. But I don't believe it records exactly what changes were made so this still isn't good enough for auditing purpose...
Will modifying the email subject line for a RT ticket break all the links (data, attachments, etc...)? Just curious... Thanks, Alan stretchoutandwait wrote: > On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Dear all, > > Is there a way to edit a comment or reply once it's in a ticket? I > understand we can always add another comment but I am just > wondering... > Are there any specific reasons why we shouldn't have this "feature"? > One of our RT users is asking this question and I would like to see if > RT community has any suggestions. Or is there a third-party > contribution for this feature? I did a quick search but no match > came up. > > Thanks, > > Alan > > > Sorry, but I've gotta ask: without disturbing this list's fitness for > family viewing, what found its way into your RT instance that > shouldn't have? > > As Helmuth and Tim wrote, the audit trail should not be compromised.
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