On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote: > This RT user of ours used a different open source ticketing system > before. That system allows modifications to the "Summary" (almost > equivalent to the email Subject:), "Note" and "Description". With this > feature the user found it easy to update a ticket for future search > without sifting through all the comments. I believe the system logs the > modifications so we know which user touched the Summary I guess. But I > don't believe it records exactly what changes were made so this still > isn't good enough for auditing purpose... > > Will modifying the email subject line for a RT ticket break all the > links (data, attachments, etc...)? Just curious... >
Modifying a ticket subject through the UI is of course allowed and logged, there is no "RT" side effect on doing this. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
