> > Thanks so much! I just found out where to modify the subject and it worked > perfectly!!! :) > > In case someone is looking for the same answer in the future, ticket > "Subject:" can be modified after clicking on "The Basics" for that ticket. > The change is logged.
You could also set up a custom field for summary which isn¹t tied to a particular transaction, but to an individual ticket. Then it could be modified much as Subject would be. Hope that¹s helpful Erik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
