Monti,
I believe you have to set your configuration to allow the queues to accept email directly to the correspondance email address. Kenn LBNL On 10/15/2008 10:10 AM, Monti gmail wrote: > According to the documents I looked in, it is only possible to create > new ticket is from WEB and CLI, I could not find how to create ticket > from email. > is it possible? > is it requires any customizations? > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com