When you send it to the "correspond" address, it will create a new ticket if
the following is true:
the user has Create Ticket rights
there isn't a ticket number (RT syntax) in the subject that will update an
existing ticket.
________________________________
From: [EMAIL PROTECTED] on behalf of Monti gmail
Sent: Sun 10/19/2008 8:42 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] create ticket from email
Hi there,
sorry to nag but I'm despaired to find a solution for a basic which should be
common problem/need.
I need the ability to create ticket from email.
mailgate provides only "correspond" and "comment" actions while I need "create".
Any suggestions?
Thanks,
On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail <[EMAIL PROTECTED]> wrote:
Thank you.
I have seen it before but the mailgate has 2 available actions -
"correspond" and "comment", there is no "create".
how do I create using mailgate?
On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover <[EMAIL PROTECTED]> wrote:
Monti-
You will want to setup mailgate. See the wiki for more details
here.
http://wiki.bestpractical.com/view/EmailInterface
Matt
On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail <[EMAIL
PROTECTED]> wrote:
According to the documents I looked in, it is only
possible to create new ticket is from WEB and CLI, I could not find how to
create ticket from email.
is it possible?
is it requires any customizations?
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