On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux <[EMAIL PROTECTED]> wrote:
> Kenn, > > In our configuration using 3.6.7, there are only two users besides root, > myself and my co-worker, and we are both set to SuperUser priviledges. > We will be the only ones using this system, so there is no need to start > going all crazy with applying the proper permissions etc... (there will > be read-only users added later, but i will make a group for them and set > permissions when the time comes). The problem I am experiencing is that > nobody (not even root) can ASSIGN a ticket to another user. The only user > available to assign to is "Nobody", and on top of that, this creates > another > problem where any page I go to when editing a ticket that mentions the > owner > gets set back to "Nobody" from the current owner due to this. I don't > understand > how even the root user could not be allowed to assign a ticket to > someone else.. > doesn't SuperUser encompass all other permissions as well, including > those > necessary to change ticket ownership (not just own/take/steal tickets)? > > Thanks, > > -gabe > Gabe, I think that the only users who appear in the owner drop-down are those who have explicit OwnTicket rights in the queue - super users are not included. So to use ticket ownership you will at least need to assign OwnTicket rights to the appropriate users. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com